Jon Bird is an Entrepreneur, Technologist and expert in EMEA start-ups for US based companies. Originally from Chester, England, Jon Bird has been working in London since 2006. Currently working for WP Engine in London as the 4th employee in an Enterprise Sales capacity. WP Engine makes WordPress ready for the Enterprise. With over 70,000 customers globally, WP Engine provides a fully managed solution to operating a scalable, secure and reliable WordPress platform.
Previously to WP Engine, Jon Bird worked at Clarabridge. Clarabridge specialises in text & sentiment analysis of consumer and internal feedback. Content or as we refer to it, ‘verbatim’ can come from any source including but not limited to; Customer Surveys, Social Media and NPS data. Jon managed some of the largest global accounts and prospects at Clarabridge.
Previous to this Jon Bird worked as a Sales Director for Bazaarvoice (NASDAQ: BV) as the 12th founding member of the EMEA team. Bazaarvoice specialises in online customer reviews utilising voice of the customer to drive sales, reduce returns and drive insight. Bazaarvoice grew during Jon Birds’ tenure of 4.5 years from 140 employees globally to over 900. With one of the most successful Tech IPO’s of 2012 on the Nasdaq.
Prior to Bazaarvoice Jon Bird was a founding member at ChannelAdvisor (NYSE: ECOM) in London as the 8th member of the team. ChannelAdvisor specialises in Multi-Channel eCommerce enabling online retailers to sell on eBay, Amazon and a host of other marketplaces. This combined with a powerful eCommerce platform to provide a true single inventory and hub for product, shipping and customer data. ChannelAdvisor also provides Paid Search management tools across all major vendors including Google & MSN Adcenter. Utilising inventory and product data to enhance keyword optimisation and competitor insight. ChannelAdvisor also operates a Comparison Shopping and Multi-feed management suite that allows a Single feed to be fed to many output locations, each individually optimised.
Jon Bird has always had a passion for the start-up scene and innovative technologies. Jon Bird is an Avid reader of sites such as TechCrunch, Engadget & Lifehacker. Jon Bird is keen to always be up to date on what’s new and upcoming in the industry.
You can always get in touch with Jon Bird via LinkedIn
Nov 2017 - Present Promoted to Senior Enterprise Sales - Top Performer in EMEA & 2nd Globally in 2016. - Largest Deal in company history. - Represented the company presenting at events and conferences. Key Wins include: - 10 Downing Street: Hosting the official website for the EU Referendum on WordPress. The website that the entire country received a letter in the post to view as the official information portal to Brexit. I negotiated the deal at 10 Downing Street and since lead to repeat business with the Prime Ministers Digital Team for the Police Crime Commissioner Election site, The Syria Conference, The Plan for Britain site for Brexit plan & most recently the Grenfell Tower Enquiry. - Network Rail: Hosting for the main Network Rail site moving over to WordPress as primary CMS. Beating out competing CMS from the main Enterprise players. Scaling from a very small entry deal, a true land and expand to become the partner of choice. - beIN Sports: Global video stream hosting built on WordPress. Hosting key events such as the Champions League final and the Euros. Over 20 Million subscribers have access to the digital platform for streaming. - Many more top-tier brands
Feb 2015 - Nov 2017 I joined WP Engine as the first New Business & Enterprise Sales Director in EMEA. WP Engine is one of the most mature premium managed hosting platform for websites and apps built with WordPress. WP Engine powers tens of thousands of websites, delivering the fastest, most reliable, and most secure web experience. Businesses large and small have come to rely on WP Engine’s exceptional customer service team that specialises in solving problems ranging from troubleshooting plugins, making themes scalable, and mitigating site migration headaches.
Aug 2013 - Nov 2014 Clarabridge is the market leader in Customer Experience Management (CEM) software. Using a combination of enterprise text analytics powered by Natural Language Processing (NLP), advanced sentiment scoring and artificial intelligence, Clarabridge enables companies to analyze ALL customer feedback from ANY channel, including social media. Clarabridge customers have a strong focus on Voice-of-the-Customer (VOC), Social Media Analysis (SMA), Customer Relationship Management (CRM), Social CRM (sCRM), and enterprise reporting using BI tools.
June 2009 - Aug 2013
Bazaarvoice, a global leader in transforming customer conversations into long-term business value offers outsourced technology, services, analytics, and expertise to help companies enhance the online shopping experience with social commerce applications that drive sales. Bazaarvoice Ratings & Reviews™ and Ask & Answer™ deliver immediate success by minimising implementation risk and maximising the strategic impact of user-generated review content through complete customisation, deep integration, community management, advanced analytics, search engine optimisation, and syndication across the Web and to offline channels.
July 2007 - Jan 2009 Providing cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimise their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more. Responsible for customer acquisition and retention on a subscription + % revenue share pricing model. A highly technical sales process that required in depth technical understanding of individual clients business/process model. Managing the entire sales cycle from cold prospecting, online/face to face demonstration, pricing negotiations, contract generation and deal closing via SalesForce.com CRM Platform.
My personal Blog is Clearlylogical.com I've owned this domain for over 12 years and use it for my WordPress experiments and the occasional insightful post.
We are all expert customers. While some of us would claim to be more expert than others, the reality is that every single one of us has been buying products…
In November 2015 I attended Dublin Web Summit. A fantastic event with many of the top industry brands & companies. Our WP Engine Selfie Stick giveaways proved very popular!
WP Engine attends many events, I met Eric Ries one of our Angel Investors at his book launch and discussion during Chew the Fat. An event by the three beards.
Our team so far! Based in Second Home in the heart of Tech City we are now 10 people.
Honoured being nominated by my peers and management to win a global company award for Sales Culture!