BSc, Applied Computer TechnologyLiverpool John Moores University
Senior Enterprise Sales DirectorNov 2017 – Present Promoted to Senior Enterprise Sales – Top Performer in EMEA & 2nd Globally in 2016. – Largest Deal in company history. – Represented the company presenting at events and conferences. Key Wins include: – 10 Downing Street: Hosting the official website for the EU Referendum on WordPress. The website that the […]
Nov 2017 - Present Promoted to Senior Enterprise Sales - Top Performer in EMEA & 2nd Globally in 2016. - Largest Deal in company history. - Represented the company presenting at events and conferences. Key Wins include: - 10 Downing Street: Hosting the official website for the EU Referendum on WordPress. The website that the entire country received a letter in the post to view as the official information portal to Brexit. I negotiated the deal at 10 Downing Street and since lead to repeat business with the Prime Ministers Digital Team for the Police Crime Commissioner Election site, The Syria Conference, The Plan for Britain site for Brexit plan & most recently the Grenfell Tower Enquiry. - Network Rail: Hosting for the main Network Rail site moving over to WordPress as primary CMS. Beating out competing CMS from the main Enterprise players. Scaling from a very small entry deal, a true land and expand to become the partner of choice. - beIN Sports: Global video stream hosting built on WordPress. Hosting key events such as the Champions League final and the Euros. Over 20 Million subscribers have access to the digital platform for streaming. - Many more top-tier brands
Enterprise Acquisition Sales DirectorWP Engine
Feb 2015 - Nov 2017 I joined WP Engine as the first New Business & Enterprise Sales Director in EMEA. WP Engine is one of the most mature premium managed hosting platform for websites and apps built with WordPress. WP Engine powers tens of thousands of websites, delivering the fastest, most reliable, and most secure web experience. Businesses large and small have come to rely on WP Engine’s exceptional customer service team that specialises in solving problems ranging from troubleshooting plugins, making themes scalable, and mitigating site migration headaches.
Enterprise Account ExecutiveClarabridge
Aug 2013 - Nov 2014 Clarabridge is the market leader in Customer Experience Management (CEM) software. Using a combination of enterprise text analytics powered by Natural Language Processing (NLP), advanced sentiment scoring and artificial intelligence, Clarabridge enables companies to analyze ALL customer feedback from ANY channel, including social media. Clarabridge customers have a strong focus on Voice-of-the-Customer (VOC), Social Media Analysis (SMA), Customer Relationship Management (CRM), Social CRM (sCRM), and enterprise reporting using BI tools.
June 2009 - Aug 2013
Bazaarvoice, a global leader in transforming customer conversations into long-term business value offers outsourced technology, services, analytics, and expertise to help companies enhance the online shopping experience with social commerce applications that drive sales. Bazaarvoice Ratings & Reviews™ and Ask & Answer™ deliver immediate success by minimising implementation risk and maximising the strategic impact of user-generated review content through complete customisation, deep integration, community management, advanced analytics, search engine optimisation, and syndication across the Web and to offline channels.
eCommerce Development SpecialistChannelAdvisor
July 2007 - Jan 2009 Providing cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimise their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more. Responsible for customer acquisition and retention on a subscription + % revenue share pricing model. A highly technical sales process that required in depth technical understanding of individual clients business/process model. Managing the entire sales cycle from cold prospecting, online/face to face demonstration, pricing negotiations, contract generation and deal closing via SalesForce.com CRM Platform.